Cakap Dalam Menggunakan Teknologi Informasi Digital dan Memanfaatkan Layanan Publik (Online) Serta Peluang Bisnis Digital

Abstrak

Good governance and quality public services are inseparable from government organizations, particularly sub-districts. This is because in sub-districts, residents can interact directly with the government. This study aims to: 1) determine the implementation of good governance principles in public services at the Segala Mider Village Office, Tanjung Karang Barat District, Bandar Lampung City; and 2) identify the factors that hinder the application of these principles. The research method used is descriptive qualitative with data collection techniques through observation, documentation, and literature study. The results show that the implementation of good governance principles at the Segala Mider Village Office has been quite satisfactory. The principle of accountability is applied through clear service procedures and a structured performance reporting system. The rule of law principle is implemented through fair, non-discriminatory, and free services with no charges. The transparency principle is realized through the provision of information on bulletin boards, banners, and online media. The openness principle is implemented by providing community access to submit criticism and suggestions. The main inhibiting factor is inadequate facilities and infrastructure, including limited electronic equipment, uncomfortable waiting rooms and air conditioning facilities, as well as other suboptimal supporting facilities. These obstacles impact the speed, comfort, and efficiency of public services